We offer discounted pricing for volume orders as well as to reseller and distribution partners. To learn more about our volume and partner pricing options, please contact corporatesales@studioproper.com
Flat Rate Shipping
Standard trackable shipping is provided for a flat rate of $20 Australia-wide and a flat rate of $30 for international destinations. Express shipping options are also available at checkout.
Processing times are typically 1 - 2 business days, depending on the volume of orders our team is processing. Feel free to chat with us to check on current order processing times.
Express Shipping
We offer express delivery within Australia, and globally depending on your delivery destination. Express shipping is generally 1-3 working days for Australia, and anywhere from 2–8 working days for other countries. If you live in a more remote location, we're jealous, and also please allow a bit of extra time.
Customs Fees
Extra duties and taxes may apply to regions outside Australia. Proper will not be responsible for any customs and duties charged to a customer. If you’d like to find out more please email our support team.
Warranties
We carefully craft products with the intention that they last. If you have found a manufacturers fault within 12 months from date of purchase we will happily replace it for you, free of charge.
Our 12 month warranty covers manufacturer faults that do not stem from standard wear and tear.
Warranties for products sold by Proper, but manufactured by a 3rd party, are provided by the 3rd party company directly. Please check the specific warranty information provided by each brand prior to purchase.
Returns
If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please click here as we would love to help you exchange or refund your purchase if returned within 30 days of delivery.
There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original packaging.
To process a return, please click here.
Exchanges
We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to payments@studioproper.com for help.
